Refund policy

Returns

We accept returns within 30 days of the delivery date. To be eligible, your item must be unused, in its original condition, and in its original packaging with tags attached where applicable.

To start a return, email us at support@ezyycart.com with your order number and the reason for the return. Please wait for return instructions before sending anything back.

Non-Returnable Items

Gift cards
Final sale or clearance items
Items that have been used, worn, or altered
Personalized or made-to-order items

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@ezyycart.com within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement, exchange, or full refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we will notify you by email of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error.