We want you to be happy with your order. This policy explains how returns, exchanges, and refunds work at Ezzycart.
30-Day Returns
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging. Proof of purchase (order number or receipt) is required.
How to Start a Return
Contact us at arivorafashion@gmail.com with your order number and the reason for the return. We will confirm your return and provide instructions on where to send your item.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded to your original payment method. Please remember it can take some time for your bank or card issuer to process and post the refund.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items
Certain items cannot be returned, such as items marked as final sale, personalized products, or perishable goods. Please contact us if you have questions about a specific item.
Late or Missing Refunds
If you haven't received a refund after your return has been approved, first check your bank account again, then contact your card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at arivorafashion@gmail.com.
Contact Us
For any return or refund questions, please reach us at arivorafashion@gmail.com.